Usually, systems regenerate (backwash) for 35-65 minutes. If your system is constantly stuck in backwash, please give us a call at (530) 621-4200 x 1

It is time to change your UV lamp bulb. Call (530) 621-4200 x 1 for more information on changing your water UV lamp filtration system.

• Did the power go out recently (if Yes) turn on water in bathtub for 10 minutes to 15 minutes and call us back if it does it again.

   

• Did you run out of salt and just recently added salt to your brine tank, (if Yes) turn on water in bathtub for 10 minutes to 15 minutes and call us back if it does it again.

View our bypass instructions flyer for specific instructions on how to put your system in bypass and contact Kinetico of Placerville (530) 621-4200 x 1 if you still need assistance. Download Kinetico ByPass System Flyer

It may be time to change your RO filters. Kinetico K5 filters usually last 1 year. Contact Kinetico of Placerville (530) 621-4200 x 1 for service in your area to change your filters.

We have a retail water store in Placerville at 1224-C Broadway, Placerville, CA 95667 which you can purchase them or arrange for them to be shipped to you. We also can deliver them and change your filters for you during a service call. Call (530) 621-4200 x 1 to schedule your next service appointment.

We recommend Kinetico systems have yearly service. We provide water filtration service in the following counties, El Dorado, Amador, Placer, Calaveras, and Nevada Counties. Please contact us at (530) 621-4200 x 1 to schedule service.

We would need to see photos of it first to determine if we can service your specific water softener system. Please call us at (530) 621-4200 x 1 to discuss options.

Usually 5 to 6 bags of salt. You can purchase salt at our water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or, you can contact us and we can schedule a salt delivery for you. Please call us at (530) 621-4200 x 1 to schedule your salt delivery.

We recommend large cubed chunky salt, and do not recommend any kind of granular salt as it may solidify and plug up your system. We carry cubed salt that contains resin clean and it is better processed than other salts on the market and it will run cleaner in your water softener system. You can purchase salt at our water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or, you can contact us and we can schedule a salt delivery for you. Please call us at (530) 621-4200 x 1 to schedule your salt delivery.

We have a water specialist that can come out to your home and test your water for PH, IRON, Total Dissolved solids and Hardness. You can also take your water sample to our retail water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or you can contact us for an appointment for someone to come to your home (530) 621-4200 x 1.

We offer Full-Spectrum tests and can schedule a tech to come to your home and collect the test sample and send it out for you. Contact our service department for more information on Full-Spectrum water tests. (530) 621-4200 x 1

Kinetico offers several solutions for this specific water issue. Please contact our office for more information on water bacteria solutions. (530) 621-4200 x 1

Yes, we recommend covering your Kinetico whole house water system to protect it from the sun.

You should call our service department and get on our schedule for our service technicians to look at your system, that generally means there is something wrong with it.

It is technically possible to connect your Kinetico K5 Drinking Water System to your main kitchen faucet, however, once you do that and you run water like for washing dishes, you may deplete the water stored in the storage tank, and once that has occurred, you will be left with only the RO system’s production rate – which is a trickle (2-4 gallons per hour).