Frequently Asked Questions

Water Treatment Questions, Answered

You shouldn't have to sort through jargon to understand your water. With straight answers from a local team, you won't.

Answers

Frequently Asked Questions

General
Do you offer a free water analysis?
Yes. We come to you, test your water on site, and explain exactly what is in it. There is no cost and no obligation.
What areas do you serve?
We serve Sacramento, El Dorado, Amador, Placer, and Calaveras counties across Northern California.
Are you a Kinetico dealer?
Yes. We are an Authorized, Independent Kinetico Dealer, and we size, install, and service Kinetico systems.
Water Softeners
How is a Kinetico softener different?
Kinetico softeners are non-electric and twin-tank. They run on the motion of water and regenerate on demand, so you get soft water around the clock and use less salt and water.
Do I have to add salt?
Yes, softeners use salt to regenerate. Kinetico systems are efficient and use noticeably less than timer-based softeners. We show you how to keep it topped off.
Is salt-free the same as a softener?
No. A softener reduces hardness for that soft-water feel. A salt-free conditioner reduces scale without reducing hardness. We help you choose based on your water.
Well Water
Can you fix a rotten-egg smell?
Usually, yes. That smell is typically sulfur. We test to confirm and design treatment to address it, along with any iron or hardness.
Why does my well water stain everything orange?
Iron is the common cause. Iron filtration is designed to significantly reduce it so the staining stops.
Do I need my well water tested first?
Yes, and it is free. Well water varies property to property, so testing is the only way to build the right system.
Drinking Water
What does the Kinetico K5 do?
The K5 is a reverse osmosis drinking water station that delivers clean, great-tasting water and is designed to significantly reduce a wide range of common contaminants.
Do I need a softener and a drinking water system?
They solve different problems and many homes use both. Softened water can also help a drinking water system perform its best.
Service & Financing
Do you service systems you did not install?
We service the Kinetico systems we install and can assess other setups to recommend the right care.
Do you offer financing?
Yes. We offer service financing options. Contact our office and we will walk you through what is available for your purchase.
How long does installation take?
Most residential installs are finished in under a day once the system is sized to your water.
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